kcdigr Suede Overcoats Sherpa Lined Womens Winter Coats Trendy Notched Lapel Long Fleece Jacket Warm Slim Fit Furry Outerwear
Shipping calculated at checkout
50000 in stock
Description
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Shipping Policy
At our Velora Store, we prioritize the efficient and reliable delivery of our products to ensure customer satisfaction. Our shipping policy is designed to provide clarity regarding the processes involved in the shipment of orders, including timelines, costs, and delivery methods.
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. Once an order is processed, customers will receive a confirmation email containing tracking information, allowing them to monitor the status of their shipment.
We offer various shipping options to accommodate different needs. Standard shipping typically takes 5-7 business days, while expedited shipping options may reduce delivery times to 2-3 business days. The exact delivery time may vary based on the destination and the shipping method selected at checkout.
Shipping costs are calculated at checkout based on the weight of the items and the destination. For orders over a specified amount, we provide complimentary standard shipping as a value-added service to our customers. This threshold is set to encourage larger purchases while maintaining affordability.
We currently ship to all 50 states within the United States. International shipping options may be available, subject to additional fees and longer delivery times. Customers are responsible for any customs duties or taxes that may apply to international shipments.
In the event of a shipping delay, we will communicate promptly with affected customers to provide updates and estimated delivery times. If an order is lost in transit, we will work with the shipping carrier to resolve the issue and ensure that customers receive their products as soon as possible.
Customers are encouraged to verify their shipping address at the time of order placement. Incorrect addresses may result in delayed deliveries or returned shipments. In such cases, additional shipping fees may apply to resend the order to the correct address.
For any inquiries regarding shipping, customers can reach out to our customer service team, who are available to assist with any questions or concerns. Our goal is to provide a seamless shopping experience, and we are committed to ensuring that every order is delivered in a timely and efficient manner.
Return & Refund
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customers need to submit photo or video evidence of damage, missing, or incorrect products within 30 days of delivery.
To start a return, you can contact us at info@urbanmosaicmarket.com. Please note that returns will need to be sent to the following address:
111 Town Square Pl Ste 1238 #718467 Jersey City, NJ 07310
